Studio Policies
Free Trial
Priority Enrollment: When you sign up for a free trial class, we prioritize students who intend to enroll in the upcoming semester.
Waitlist Placement: In the event that someone decides to enroll in the full semester before your scheduled trial class, your spot may be allocated to them. In such cases, you will be placed on a waitlist.
Securing Your Spot: If you have a change of heart and decide that you would like to enroll in the semester without a trial class, you are welcome to do so at any time. By enrolling, you can secure your spot and guarantee your participation in the classes.
We understand and apologize that this may cause inconvenience. Should you be placed on the waitlist, we will notify you as soon as a spot becomes available. In the meantime, you have the option to enroll in the semester and secure your place in our program.
We appreciate your understanding and look forward to having you join our classes.
Make Up Class
We understand that unforeseen circumstances may occasionally arise, causing your child to miss a class. To accommodate such situations, we offer makeup classes subject to the availability of open spots in our other classes.
Makeup Class Availability: If your child is unable to attend a scheduled class, we will strive to provide a makeup class option. Makeup classes will be offered based on the availability of open spots in our other classes.
Scheduling Makeup Classes: To schedule a makeup class, please email ivstudiomanager@gmail.com, and we will work with you to identify suitable options based on the availability of open spots in our other classes.
Please note that makeup class availability is subject to the capacity of our classes and the schedule of other students. We will do our best to accommodate your request, but we cannot guarantee makeup class availability for every missed class.
We appreciate your understanding and cooperation regarding our makeup class policy. Our aim is to provide flexibility while maintaining the quality of our programs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Refund for Class Enrollment
We understand that circumstances may change, and you may need to cancel your enrollment in our class. Please review our refund policy below:
Full Refund: If you change your mind about enrolling in our class up to two weeks prior to the scheduled class start date, you are eligible for a full refund of your enrollment fees. Please contact us within this timeframe to initiate the refund process.
50% Refund: If you decide to cancel your enrollment in our class up to the same date as the scheduled class, you will be eligible for a 50% refund of your enrollment fees. Please notify us in advance to initiate the refund process.
No Retroactive Refunds: Please note that no refund will be issued for missed classes.
Unusual Cases: In certain exceptional circumstances, we understand that there may be unforeseen situations that warrant special consideration. If you believe your case falls into such a category, please contact us to discuss your situation. We will review and make a case-by-case decision regarding any modifications to the refund policy.
Refunds will be issued using the original method of payment, and processing times may vary depending on the payment provider.
We value your understanding and cooperation regarding our refund policy. It allows us to maintain the quality of our programs while also considering individual circumstances.
Refund for Camp/ workshop Enrollment
We understand that circumstances may change, and you may need to cancel your enrollment in our class. Please review our refund policy below:
Full Refund: If you change your mind about enrolling in our class up to 10 days prior to the scheduled activity, you are eligible for a full refund of your enrollment fees. Please contact us within this timeframe to initiate the refund process.
50% Refund: If you decide to cancel your enrollment in our class up to 48 hours as the scheduled class, you will be eligible for a 50% refund of your enrollment fees. Please notify us in advance to initiate the refund process.
Cancellation on the same date as the scheduled activity is not eligible for a refund.
Refunds will be issued using the original method of payment, and processing times may vary depending on the payment provider.
We value your understanding and cooperation regarding our refund policy. It allows us to maintain the quality of our programs while also considering individual circumstances.
Class Pick-Up Policy
We understand the convenience of waiting in the car for your child to go home with you. However, when picking up your child, we kindly request that you come into the studio and check out with our instructors.
While we value fostering independence, ensuring your child's safety is our top priority. By personally checking out with our instructors, we can ensure that your child is leaving our premises in the care of authorized individuals. If someone unfamiliar with our team will be picking up your child, please inform us in advance.
Your cooperation helps us maintain a secure environment for all our students.
Birthday Parties Policy
Reservation and Deposit: To secure the date of your event, a deposit of $150 will be charged on the day of booking. This deposit serves as a reservation fee and ensures that the studio is exclusively reserved for your party.
Payment Collection: The remaining balance for the party package will be collected on the day of the event after the celebration. We accept cash, credit/debit cards, or other agreed-upon payment methods.
Cancellation and Refund Policy:
Cancellations made 14 days or more in advance of the event date will receive a 100% refund of the deposit.
Cancellations made within 14 days of the event date will result in the forfeiture of the deposit.
Photography and social media: During the birthday party, we may take photos of the children for social media posts. By attending the party, the birthday family and guests agree to grant permission for themselves and their children to be photographed and for these photos to be used for promotional purposes by Ilana Visotsky Art Studio.
We understand that some parents may prefer not to have their child's pictures shared on social media. If you, or any of your guests, would like to opt out and prefer that your child's photos will not be used for promotional purposes, please notify us in advance. We will ensure that your/ your guest’s child is not included in any social media posts. Your privacy and preferences are important to us.
Arrival Time and Setup: The birthday family is encouraged to arrive 20 minutes earlier to set up and get situated before the party starts.
Drop-Off Policy: Children older than 6 years old can be dropped off for the party. Please ensure that emergency contact information is provided during drop-off.
Gratuity: Our staff works diligently to make sure the birthday child and guests feel special and create lasting memories. It is customary to consider tipping the team at least 15% of the party cost to show appreciation for their hard work.
Art Supplies and Clothing: While most of our art supplies are kid-friendly and washable, some materials may stain clothing. Please be mindful that this is an art studio, and the studio is not responsible for any damage to clothing.
Weather or Illness Cancellations: In the event of inclement weather or illness of the birthday child, parties may need to be cancelled. We will do our best to offer a date to reschedule.
Liability Release: By participating in the birthday party and related activities, you agree to release Ilana Visotsky Art Studio from liability for any accident or injury sustained during the time spent at our studio. You grant permission for yourself and your children to voluntarily participate in activities related to the birthday party. Please inform the guests and their parents about the photography policy and the potential for messy art activities.
By reading and accepting these terms, you acknowledge and agree to the policies and guidelines outlined in this document.
We look forward to hosting your birthday party in our art studio and creating wonderful memories together. If you have any further questions or need assistance, please do not hesitate to contact us.